Reservation status and value
Compare the final stay record with the value and status used for commission.
Founding pilot · 10 properties
Trace OTA commission from the final stay record to settlement.
Start with a focused period and two limited, redacted exports. LodgeRoot aligns reservation, commission and settlement evidence, then turns the differences into a human-reviewed action queue.
Up to 90 daysOne propertyOne OTA workflowTwo redacted exportsHuman-reviewedNo platform password
OTA reconciliation reviewFictional sample
Reservation records aligned126OTA + PMS sample period
Needs review72 higher priority
Modified stayCommission uses an earlier reservation valueReview
VCC / payout differenceExpected and received values need tracingReview
Cancelled bookingFinal status needs supporting evidenceCheck
Independent hotelsMotels & serviced apartmentsSmall multi-property groupsAustralia and selected English-language markets
What the free review checks
Three links in the OTA revenue trail that need to agree.
A flag is not automatically an incorrect charge. The review gives your team a short, evidence-based queue to confirm.
Commission, tax and fees
Check the calculation base, applied rate, tax treatment and possible repeated lines.
Payout and VCC evidence
Identify where the expected channel payment and available settlement evidence differ.
How the free check works
Start with a bounded period, protect guest data and keep people in control.
We confirm fit before requesting records and explain why each commission line has been flagged.
Request the free review
Tell us about the property, OTA, PMS and question you want to understand. The initial form does not accept files.
Receive export and redaction instructions
If the review is a fit, we define the period, required fields and information that must be removed.
Share two limited, redacted exports
Provide the relevant OTA commission or payout record and the matching PMS reservation export—never a platform password.
Receive a prioritised result
See matched records, exceptions, available evidence and the next action for each higher-priority difference.
Data care by design
No account access and no unredacted guest records.
No platform passwordWe never ask for Booking.com or PMS login access.
Limited redacted sampleOnly the agreed OTA and PMS fields; guest names, payment credentials and direct-booking records stay out.
Defined retentionSample files are removed within 14 days after the result is delivered.
Commission guides
Build a repeatable monthly review.
A LodgeRoot review
Choose the operational check that matches the problem.
Review OTA commission records here, or use the supplier invoice check for price rises, duplicate invoices and unexpected fees.
Founding property pilot
Apply for one of 10 complimentary reviews.
Start with your work email and the issue you want to understand. No file upload is accepted at this stage. If suitable, we send separate export and redaction instructions before any records are shared. Each founding property receives a human-reviewed comparison of one bounded OTA workflow.
Not ready to request a review? Answer 3 anonymous questions instead →