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Public sample result

Three records aligned. One exception queue to review.

This fictional example shows how a focused OTA, PMS and settlement comparison can be explained. It is not a refund claim, audit opinion or evidence that an OTA or payment provider made an error.

Sample propertyHarbour View MotelFictional property · synthetic data · May 2026
Reservations aligned126
Records matched119
Needs review7
Higher priority2
What this result means

Seven differences remain after initial matching. The examples below show how higher-priority items can be explained, evidenced and assigned a next step. Illustrative amounts are not money owed or recoverable.

Higher priorityBKG-441820A$34.00

Cancelled stay still carries commission

Why it was flagged
The OTA commission record remains chargeable while the PMS export shows a cancellation before the stated penalty window.
Suggested next step
Confirm the cancellation timestamp and policy, then prepare an OTA query if both support removal.
ReviewBKG-512230A$41.60

Modified stay may use an earlier value

Why it was flagged
The OTA commission base is higher than the final accommodation value in the matching PMS reservation record.
Suggested next step
Compare the final modification confirmation with the invoice calculation base.
ReviewBKG-398012A$614.20

Expected VCC settlement is not matched

Why it was flagged
The reservation and OTA records show an expected VCC amount, but the supplied settlement record has no matching receipt.
Suggested next step
Confirm the card charge window and settlement reference before escalating a missing-payment query.
Included
  • One bounded OTA review period
  • Redacted OTA commission or payout record
  • Matching redacted PMS reservation export
  • Control totals, exceptions, evidence and next actions
Not included
  • OTA, PMS, payment or bank login access
  • Guest names, contact details or payment data
  • A guarantee that money will be recovered
  • Contacting the OTA on the property's behalf
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